Refund & Returns Policy

Effective date: September 19, 2026

30-day return period

You may request a return within 30 days after delivery. Unless the item is defective, damaged, misdescribed or subject to another legal remedy, it must be unused, in its original condition and packaging, with proof of purchase.

Items that cannot be returned

For health, safety and licensing reasons, we cannot normally accept opened cosmetics, fragrances, personal-care, hygiene or intimate products; gift cards; perishable goods; or hazardous/flammable items. An item clearly marked “final sale” is not returnable for change of mind. These exclusions do not remove remedies for defective, unsafe or misdescribed goods where applicable law provides them.

Damaged, incorrect or defective items

Contact gaddari@frasora.com promptly with your order number, a description and photographs. If we confirm an error or defect, we will provide an appropriate replacement, refund or return arrangement as required by law.

Starting a return

Email us before sending an item. Approved returns may be brought to our Summerside store or mailed to Frasora Lifestyle Inc. / MUMUSO Returns, 475 Granville St, Summerside, PE C1N 4P7, Canada. Do not send goods to the manufacturer.

Return delivery costs

For change-of-mind returns, the customer pays return delivery and the original delivery charge is not normally refundable. If the product was defective, damaged, incorrect or misdescribed, we will cover reasonable return costs where required. Use a trackable service; responsibility for a customer-arranged return remains with the sender until received.

Refunds

We inspect returned items and notify you of the decision. Approved refunds are issued to the original payment method. Bank or card processing can take approximately 5–10 business days after we issue the refund. Contact us if that period has passed.