Shipping & Delivery Policy

Effective date: September 19, 2026

Where we deliver

We deliver eligible products to valid addresses in Canada. Some remote destinations, PO boxes, restricted products or oversized combinations may have limited service or may require us to contact you before fulfilment.

How delivery cost is calculated

Delivery is not a fixed subsidy or hidden fee. At checkout, the destination postal code and the parcel’s estimated packed weight and dimensions are used to request available Canada Post rates. The amount shown before payment includes the selected carrier service and applicable packing/handling inputs. No delivery charge is added after you place the order without your agreement.

Processing and transit estimates

Orders are normally prepared within 1–2 business days. Canada-wide transit commonly ranges from 2–10 business days after hand-off, depending on destination and service. The checkout quotation is the most relevant estimate. Weekends, holidays, weather, remote-area service and carrier disruptions may extend delivery.

Address accuracy and failed delivery

Please check the delivery address and postal code before paying. Contact us immediately if a correction is needed. If a parcel is returned because an address was incomplete, incorrect or unclaimed, reasonable re-delivery costs may apply unless the problem was ours.

Tracking, loss and damage

Tracking is provided when available. If a parcel appears lost or arrives damaged, email gaddari@frasora.com with the order number and photographs where relevant. Keep the item and packaging while we investigate with the carrier. Your statutory rights are not affected.